To start the return process for your order, please enter your email address or phone number and the order number below.
How to return on order?
– Please fill in the above fields with the required information
– If your return is requested in the allowed window of 14 days after receipt,
you will receive a return confirmation email.
– After filling the form, we will send you return label.
– The returned item (product) should be packed in its original package
and should be in immaculate state (including – not used, not washed, with
all internal and attached labels in place).
– You will receive your refund minus a deduction for the return cost as
soon as possible after SQUARE has received the returned item (product)
and after we have verified its state and condition.
The cost for your return is negotiated by us directly with DHL:
– Returns from Bulgaria: €5 – €10
– Returns from Europe: €20 – €30
– Returns from US Canada: € 30 – €40
– Returns from other countries: € 30 – €40
Exact amount depends on location and weight of the package returned.
By returning an item you also consent to the deduction of the return cost.
Refunds will be processed back to the original payment method. We will process returns within 2-3 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.