SHIPPING & RETURNS

Shipping

Free shipping on all Bulgaria orders.
The cost for shipping outside Bulgaria is free on orders over 200 EUR.

Destination                        Service                      Estimated delivery                     Cost
Bulgaria                               Econt                         2-5 working days                         Free
Europe                                  DHL                            2-5 working days                        15 EUR
USA and Canada            DHL                            2-5 working days                         20 EUR
other countries                 DHL                            7-10 working days                       25 EUR

Kindly note that shipping times are estimates and deliveries can sometimes be delayed due to bad weather, customs inspections, etc. Deliveries to rural areas may result in longer delivery times.

Taxes and Duties

For orders outside of EU all duties shall be borne by the customer.

Returns

We offer easy 14-day returns on all orders. You have 14 days from receiving your order to ship it back to us.
When returning products to us, please ensure that they are undamaged, not worn, in their original packaging with all labels attached. We do not guarantee full refund for damaged products.
SQUARE is not responsible for the for any import tax/duty that your return may have incurred.

How to return on order?
РGo to Return Form and complete the simple 4-step return request.
– If your return is requested in the allowed window of 14 days after receipt, you will receive a return confirmation email and a return label.
– Use the provided return labels and arrange either a pick-up for this return, or a drop-off with your local DHL point. Do not forget to ask DHL to put your return in one of their fliers (branded plastic envelopes). Failing to do so might result in an extra charge that will be deducted from your refund.
– The returned items must not be damaged in any way (worn, washed, ironed, soiled, etc.)
and sent back along with the original packaging and label!

Refund
Refunds will be processed back to the original payment method. We will process returns within 2-3 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.

The cost for your return is negotiated by us directly with DHL:
– Returns from Bulgaria: ‚ā¨5 – ‚ā¨10
– Returns from Europe: ‚ā¨20 – ‚ā¨30
– Returns from US & Canada: ‚ā¨ 30- ‚ā¨40
– Returns from other countries: ‚ā¨ 30- ‚ā¨40

Exact amount depends on location and weight of the package returned. By returning an item you also consent to the deduction of the return cost.
– The amount you have paid will be returned using the same payment means you have used in the initial purchase transaction.
– If SQUARE verification finds that the returned item (product) is not in its original state and condition and does not meet the requirements set out above (including if it has been used, washed, and has no or damaged internal and attached labels), your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense.
– SQUARE is not responsible if a returned item/s (product/s) gets damaged or lost by the courier company. In such cases, your request to return the amount you have paid will be rejected, and the returned product will be sent back to you via courier at your expense.
– Please note can only accept returns booked through our return portal and shipped back to us using DHL service or Econt if you are shipping from Bulgaria
– The terms and conditions for returning items (products) are also applicable for cases when you have received an item/s (product/s/s) that you have not ordered.

Exchanges
Currently we do not offer exchanges of a purchased item (product).
If you wish to make an exchange of a purchased item (product), you can do so by making a new order with the desired style and by following the return procedure described above.

Cancelations
You have the right to cancel your order and receive a full refund for in case the order has not yet been dispatched.